Client Advisor

Overview

Bottega Veneta is an Italian luxury house renowned for exceptional leather craftsmanship, discreet branding and a refined approach to luxury. The Maison operates a global retail network including flagship boutiques and selective wholesale placements in premier department stores, offering a work environment that prizes artisanal quality, understated elegance and meticulous client service.

Role & Responsibilities

• Act as a brand ambassador in the Galeries Lafayette department store, delivering a distinctive and memorable luxury client experience.
• Achieve and exceed individual and store sales targets using advanced luxury sales techniques and clienteling.
• Develop and maintain long-term relationships with an international client base through proactive outreach and personalised service.
• Record, update and maintain client data in the CRM and Client Book; use insights to drive repeat business and tailor recommendations.
• Provide exemplary after‑sales service to nurture loyalty and resolve client enquiries efficiently.
• Monitor stock information, initiate and follow up transfer requests accurately and ensure product availability reflects demand.
• Share best practices with colleagues to foster team cohesion and contribute to continuous commercial performance improvements.
• Ensure strict adherence to brand guidelines, in-store processes and presentation standards at all times.

Qualifications

• Proven track record as a Sales Associate, ideally within the luxury or premium fashion sector.
• Demonstrated ability to build and sustain profitable long-term client relationships across international clientele.
• Excellent verbal communication and interpersonal skills; confident presentation and negotiation capabilities.
• Commercially proactive with a demonstrable aptitude for meeting and improving sales performance.
• Comfortable cross-selling across multiple product categories and adapting recommendations to client needs.
• Flexible, resilient and motivated by targets and new challenges.
• Fluency in French and English.

Skills

Experience

Confirmed Sales Associate with prior experience in luxury retail or high-end fashion, with a proven history of meeting sales targets and executing effective clienteling strategies.

Education

High school diploma or equivalent; vocational training or professional coursework in retail, sales or luxury goods preferred.

Culture

The Maison emphasizes artisanal craftsmanship, refined discretion and creative innovation; the retail environment values attentive, relationship‑driven service and collaborative team dynamics. Working within Galeries Lafayette offers exposure to an international customer base and a high‑traffic luxury retail setting.