Client Advisor

Overview

Bottega Veneta is an Italian luxury house renowned for its discreet elegance, artisanal leather craftsmanship and signature intrecciato weave. The brand is part of the Kering group and operates globally across ready-to-wear, leather goods and accessories, combining heritage craftsmanship with contemporary creative direction.

Role & Responsibilities

• Achieve and exceed monthly sales targets and KPIs through proactive client outreach, appointments and consignments.
• Execute the Bottega Veneta Client Journey and advanced selling techniques (cross-selling, multiple selling, upselling) to maximize transaction value and conversion.
• Develop, maintain and regularly update client profiles and relationships to cultivate a loyal client base.
• Maintain comprehensive product knowledge—technical and inspirational—across collections and communicate new arrivals, in-store events and brand initiatives to clients.
• Support store operational tasks including opening/closing procedures, cycle counts, light cleaning and maintaining visual merchandising and presentation standards.
• Foster a collegial environment by receiving and acting on feedback and by treating colleagues with dignity and respect.
• Adhere strictly to company policies, loss-prevention procedures and brand presentation guidelines.

Qualifications

• 1–2 years of retail sales or customer-service experience; luxury retail experience preferred.
• Proven ability to consistently meet and exceed sales goals and KPI targets.
• Strong verbal and written communication skills with polished professional presentation.
• Demonstrated ability to build and sustain a loyal client following through proactive clienteling.
• Available to work closing shifts (minimum three times per week), at least three Saturdays per month, two Sundays per month, annual inventory and the full holiday season.
• Physically able to remain mobile on the sales floor for extended periods, climb a ladder and regularly lift small packages (5–8 lbs).

Skills

Experience

1–2 years of retail sales or customer-service experience, preferably within a luxury or premium retail environment, with demonstrated success achieving sales targets.

Education

High school diploma or equivalent required; further education in retail, fashion or hospitality is a plus.

Benefits

Talent development programs; internal mobility opportunities within the Kering group.

Culture

Bottega Veneta prizes craftsmanship, creativity and understated luxury, fostering a workplace where artisanal quality and contemporary design intersect. As part of Kering, the brand promotes talent development, internal mobility and a commitment to diversity and inclusion.