Store Manager

Overview

Balenciaga, a distinguished name in the luxury fashion industry, was founded by Cristóbal Balenciaga in 1917. Known for its avant-garde designs and uncompromising standards, the brand has been a part of the Kering group since 2001. Balenciaga is celebrated for its innovative prêt-à-porter collections, as well as its leather goods, footwear, and accessories. The brand is committed to fostering professional growth and development within its ranks and across the Kering conglomerate.

Role & Responsibilities

• Oversee daily store operations, ensuring alignment with brand standards and achieving sales and KPI targets.
• Lead and motivate the retail sales team to deliver exceptional customer service and meet sales objectives.
• Maintain operational efficiency and effectiveness in accordance with Balenciaga's guidelines.
• Attract, develop, and retain talent by fostering a positive work environment and promoting a culture of feedback.
• Build and maintain a comprehensive customer database, nurturing relationships with VIP clients.

Qualifications

• Proven experience in retail and customer service management.
• Demonstrated inclusive leadership style with strong organizational skills.
• Ability to adapt, persuade, and take calculated risks.
• High sensitivity to customer experience and loyalty.

Skills

Experience

Prior experience in retail and customer service management is required, with a focus on people and store operations.

Benefits

Balenciaga offers opportunities for professional development within the brand and the broader Kering group, fostering a stimulating and fulfilling work environment.

Culture

Balenciaga is committed to diversity and inclusivity, believing that a diverse workforce enriches the workplace and enhances the client experience. The company values competencies and brand-aligned behaviors in its talent selection process, aiming to set employees up for success.