Store Manager

Overview

Balenciaga, a prestigious fashion house founded in 1917 by Cristóbal Balenciaga, is renowned for its avant-garde designs and has been a cornerstone of the luxury fashion industry. Since joining the Kering Group in 2001, Balenciaga has continued to expand its influence globally, offering a wide range of products including ready-to-wear, leather goods, shoes, and accessories. The brand is committed to fostering professional growth and innovation within its teams.

Role & Responsibilities

• Lead the store sales team, including assistant managers and team members, to achieve sales and KPI targets while adhering to procedures and guidelines.
• Oversee brand engagement activities to maximize store potential and achieve qualitative and quantitative goals.
• Manage floor coverage, sales enhancement, visual merchandising, display, customer service, and operations.
• Analyze daily, weekly, and monthly results, and continuously evaluate performance.
• Report to headquarters and share information with the store team.
• Monitor local competitors and business environment.
• Support the store in achieving specific qualitative and quantitative goals and lead team leaders.
• Update the store team on KPI status and provide necessary support to achieve them.
• Create and maintain a positive work environment, exemplify brand behaviors, and support the store team in doing the same.
• Motivate and challenge the store team daily, preparing team and individual activities such as morning briefings and one-on-one meetings.
• Collaborate with managers to manage staff issues and develop, retain, and support team members.
• Act as a brand ambassador, maintaining and enhancing brand culture both internally and externally.
• Oversee clienteling activities, ensuring compliance with headquarters guidelines and maintaining store ambiance in line with brand image.
• Provide consistent Balenciaga signature experiences and customer engagement, supervising sales activities to meet qualitative standards.
• Manage client complaints and related sales procedures.
• Ensure compliance with legal, safety, security, internal regulations, sustainability, and HR guidelines.
• Maintain store image according to Balenciaga standards and ensure team access to necessary resources.
• Plan, approve, organize, and prepare activities to manage expected workload and provide available resources.
• Ensure the safety of products and valuable items in the store.
• Implement retail excellence guidelines in the store, including front-of-house and back-of-house operations.

Qualifications

• Understanding of Balenciaga's product sensitivity and ability to act in accordance with the brand's image and values.
• Interest in the luxury market and knowledge of fashion trends to develop new clients and strengthen relationships with existing ones.
• Customer service mindset and excellent communication skills to provide superior customer service and after-sales service.
• Proactive and positive team player contributing to a positive work environment and enhancing teamwork.

Skills

Experience

Proven experience in a managerial role within the luxury fashion industry, with a strong track record of achieving sales targets and managing a team.

Education

Bachelor's degree in Business Administration, Fashion Management, or a related field is preferred.

Benefits

Balenciaga offers a dynamic and inspiring work environment, opportunities for professional growth within the brand and the Kering Group, and a commitment to diversity and inclusion.

Culture

Balenciaga fosters a culture of innovation and excellence, encouraging employees to reach their full potential in a supportive and diverse environment. The brand values creativity, collaboration, and a commitment to maintaining its esteemed reputation in the luxury fashion industry.