Store Manager

Location MilanLombardyItaly
Type Full-Time
Seniority Manager
Posted Mar 3, 2026
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Join Balenciaga in Milano as a Store Manager, overseeing operations in the iconic Galleria Vittorio Emanuele II. Be part of a leading luxury brand under the Kering Group, offering growth and innovation opportunities.

Overview

Balenciaga, a distinguished brand under the Kering Group, is renowned for its avant-garde approach to fashion, consistently pushing the boundaries of modern couture. With its roots tracing back to 1917, Balenciaga has maintained its legacy of innovation and elegance. As part of the Kering Group, a global leader in luxury, Balenciaga offers unparalleled opportunities for professional growth and development within a dynamic and inclusive environment.

Role & Responsibilities

  • Oversee store sales management, including business reporting, procedure application, and sales support.
  • Manage and coach the sales team, conducting individual and group sessions.
  • Expand the customer portfolio by acquiring new clients and maintaining existing relationships.
  • Handle personnel management, including scheduling, recruitment, and training.
  • Ensure adherence to the Retail Excellence program.
  • Provide feedback and propose improvements and action plans.
  • Position and present collections in line with the Merchandising policy.
  • Analyze and monitor sales and budget indicators.
  • Participate in inventory management and discrepancy resolution.
  • Control stock status and manage restocking processes.
  • Oversee repairs and rework management.
  • Manage after-sales service for store corners.

Qualifications

  • Significant experience in team and store management within the luxury sector.
  • Proven ability to manage and develop a customer portfolio.
  • Fluency in Italian and English.

Skills

Strong interpersonal and communication skills. High sense of responsibility and service orientation. Proficiency in IT tools and a deep understanding of fashion culture. Ability to work in a fast-paced environment.

Experience

Substantial experience in managing teams and luxury retail operations.

Benefits

Balenciaga offers a stimulating and fulfilling workplace environment, with opportunities for professional development within the brand and the Kering Group. Employees are empowered to excel and reach their full potential.

Culture

Balenciaga fosters a diverse and inclusive workplace culture, valuing diversity in all its forms. The company is committed to creating a supportive environment where employees can thrive and contribute to the brand's success.