Store Manager

Location Hong KongChina
Type Full-Time
Seniority Manager
Posted Mar 1, 2026
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Join Balenciaga in Hong Kong as a Store Manager. Lead and develop a team in a dynamic luxury fashion environment. Apply now!

Overview

Balenciaga, a renowned name in the luxury fashion industry, is part of the esteemed Kering Group. As an employer, Balenciaga offers a dynamic and innovative environment where creativity and excellence are at the forefront. The brand is committed to fostering talent and promoting a culture of inclusivity and growth.

Role & Responsibilities

  • Define, execute, and monitor the store action plan to achieve sales targets and KPIs.
  • Understand and continuously assess the local business environment, including market trends and competition.
  • Identify growth opportunities and implement actions accordingly.
  • Provide high-quality feedback and reports to the Retail Head and store team.
  • Create and maintain a positive work environment consistent with Balenciaga's values.
  • Set clear vision and goals for the team and individuals.
  • Identify, attract, recruit, develop, and retain talent.
  • Develop and implement development plans for store management and teams, ensuring professional growth through training and coaching.
  • Motivate and challenge store management and teams regularly, organizing qualitative time with the team.
  • Act as a Balenciaga Ambassador, promoting the brand culture internally and externally.
  • Ensure consistent execution of Balenciaga Signature and Client experience.
  • Lead by example in conveying Balenciaga behaviors towards clients.
  • Know clients and prospects to define action plans.
  • Attract and recruit new clients from personal networks and external partners.
  • Develop a clienteling mindset and enhance client loyalty and retention.
  • Ensure compliance with legal, safety, security, internal requirements, sustainability, and HR guidelines.
  • Ensure execution of Retail Excellence guidelines in the store.
  • Supervise inventory activities and warehouse stock, reporting discrepancies immediately.
  • Challenge and improve current processes to sustain growth and ensure efficiency and effectiveness.

Qualifications

  • Proven experience in managing a luxury retail store.
  • Strong understanding of the fashion industry and market trends.
  • Demonstrated ability to lead and develop a team.

Skills

Exceptional leadership and team management skills. Strong analytical and strategic thinking abilities. Excellent communication and interpersonal skills. Proficiency in clienteling and customer relationship management. Ability to work in a fast-paced environment and manage multiple priorities.

Experience

Minimum of 5 years of experience in retail management, preferably within the luxury fashion sector.

Education

Bachelor's degree in Business Administration, Fashion Management, or a related field.

Benefits

Competitive benefits package including health insurance, employee discounts, and professional development opportunities.

Culture

Balenciaga fosters a culture of innovation, creativity, and excellence. The brand values diversity and inclusivity, providing a supportive and dynamic work environment where employees are encouraged to grow and develop their careers.