Sales Associate

Overview

Balenciaga, a prestigious subsidiary of the Kering Group, is renowned for its avant-garde approach to fashion, blending modernity with elegance. Founded by Cristóbal Balenciaga in 1917, the brand has consistently pushed the boundaries of fashion under the artistic direction of Demna Gvasalia since 2015. Balenciaga offers a diverse range of products including ready-to-wear, handbags, shoes, accessories, and eyewear, making it a leader in the luxury fashion industry.

Role & Responsibilities

• Deliver exceptional customer service by adhering to the Balenciaga selling ceremony.
• Demonstrate comprehensive knowledge of Balenciaga products, history, and heritage to assist and exceed customer needs.
• Facilitate cross-selling and up-selling across all product categories.
• Engage clients in discussions about fashion trends and luxury market developments.
• Build and maintain strong customer relationships with a diverse clientele.
• Monitor and update customer information using company tools to retain and identify high-potential customers.
• Achieve individual and store sales goals to drive business growth.
• Foster open communication and collaboration with team members.
• Manage visual merchandising in line with Balenciaga standards.
• Ensure store maintenance and product availability on the sales floor.
• Oversee product replenishment and inventory management.
• Adhere to Balenciaga grooming standards and company policies.

Qualifications

• Experience in retail, department store sales, or customer service.
• Preferred experience with luxury brands.
• Experience in ready-to-wear (RTW) is advantageous.

Skills

Experience

Candidates should possess experience in retail or customer service, with a preference for those with a background in luxury brands or ready-to-wear fashion.

Benefits

Balenciaga offers a dynamic work environment with opportunities for professional growth within the luxury fashion industry.

Culture

Balenciaga fosters a culture of innovation and excellence, encouraging employees to push creative boundaries while maintaining a commitment to quality and craftsmanship. As part of the Kering Group, Balenciaga provides a supportive and inclusive workplace where diversity is celebrated.