Sales and Client Advisor

Location ZhengzhouHenanChina
Type Full-Time
Seniority Mid-Level
Posted Jan 16, 2026
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Join Balenciaga in Zhengzhou as a Sales and Client Advisor. This role in the luxury fashion industry involves achieving sales targets, engaging clients, and maintaining brand standards.

Overview

Balenciaga, a prestigious luxury fashion house renowned for its avant-garde designs, is part of the illustrious Kering Group. Kering is a global leader in luxury, managing the development of a series of renowned houses in fashion, leather goods, jewelry, and watches. As an employer, Balenciaga offers a dynamic and innovative environment where creativity and excellence are at the forefront.

Role & Responsibilities

  • Achieve sales targets and key performance indicators.
  • Address and report client requests and complaints to management.
  • Collaborate with the stock team to ensure product availability.
  • Stay informed on market trends and the fashion business environment.
  • Inspire clients by embodying Balenciaga's brand values.
  • Ensure seamless execution of the omnichannel client journey.
  • Present the Balenciaga universe and provide detailed storytelling on collections.
  • Offer personalized advice and maintain high client satisfaction standards.
  • Maintain visual merchandising standards and execute product presentation guidelines.
  • Engage clients by building authentic, long-term relationships.
  • Facilitate teamwork and assist colleagues to achieve goals.
  • Participate in achieving sustainability goals.
  • Perform regular front-of-house and back-of-house duties.
  • Process client transactions and promote omnichannel services.
  • Receive and process store deliveries and shipments.
  • Support after-sales services and provide feedback to management.

Qualifications

  • Successful completion of Balenciaga onboarding and Omnichannel Client Journey training (for internal candidates).
  • Minimum of 2 years of relevant sales experience (for external candidates).

Skills

Strong communication and teamwork abilities. Service-oriented and collaborative approach. Proficiency in client engagement and relationship building. Ability to execute visual merchandising and product presentation. Competence in processing transactions and managing stock operations.

Experience

A minimum of 2 years of relevant sales experience is required for external candidates. Internal candidates must have completed the Balenciaga onboarding path and Omnichannel Client Journey training.

Benefits

Employees enjoy a comprehensive benefits package, including opportunities for professional development and career advancement within a leading luxury group.

Culture

Balenciaga fosters a culture of creativity and innovation, encouraging employees to embrace the brand's avant-garde spirit. The workplace is collaborative and dynamic, with a strong emphasis on teamwork and excellence.