Sales and Client Advisor
Join Balenciaga in Shenzhen as a Sales and Client Advisor. This role requires a minimum of 2 years of sales experience, offering an opportunity to work with a leading luxury fashion brand.
Overview
Balenciaga, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and commitment to excellence, Balenciaga offers a dynamic and inclusive work environment where creativity and collaboration are highly valued.
Role & Responsibilities
- Achieve sales targets and key performance indicators.
- Address and report client requests and complaints to management.
- Provide high-quality feedback regarding clients to management.
- Collaborate with the stock team to ensure product availability.
- Stay informed on market trends and the business environment.
- Inspire clients by embodying Balenciaga's brand values.
- Ensure seamless execution of the omnichannel client journey.
- Present the Balenciaga universe and collections with a storytelling approach.
- Provide personalized advice and meet client expectations.
- Maintain visual merchandising standards.
- Engage clients and build long-term relationships.
- Follow guidelines for client journey and loyalty programs.
- Demonstrate professionalism and teamwork.
- Facilitate teamwork to enhance client experience.
- Participate in sustainability initiatives.
- Perform front and back of house duties without supervision.
- Process client transactions and promote omnichannel services.
- Receive and process store deliveries.
- Prepare and organize client deliveries and shipments.
- Contribute to stock control and inventory management.
- Support after-sales services and provide feedback to management.
Qualifications
- Successful completion of Balenciaga onboarding and Omnichannel Client Journey training (for internal promotions).
- Minimum of 1 year experience as a Sales Associate (for internal promotions).
- Minimum of 2 years of relevant sales experience (for external candidates).
Skills
Experience
Minimum of 2 years of relevant sales experience, preferably in luxury fashion.
Benefits
Balenciaga offers a comprehensive benefits package, including opportunities for professional development and career advancement within the Kering Group.
Culture
Balenciaga fosters a culture of innovation and excellence, encouraging employees to express their creativity and contribute to the brand's legacy. The work environment is inclusive and collaborative, with a strong emphasis on teamwork and professional growth.