Sales and Client Advisor

Posted Mar 1, 2026

Join Balenciaga in Macau as a Sales and Client Advisor. Contribute to the brand's success by delivering exceptional service and embodying Balenciaga's values.

Overview

Balenciaga, a distinguished name in the luxury fashion industry, operates under the esteemed Kering Group, known for its portfolio of illustrious brands. As an employer, Balenciaga offers a dynamic and innovative work environment, encouraging creativity and excellence in its team members. The brand is committed to fostering a culture of inclusivity and professional growth, providing opportunities for employees to thrive in a global setting.

Role & Responsibilities

Maximize sales and deliver exceptional client and after-sales service.
Achieve sales targets and key performance indicators.
Collaborate with the stock team to ensure optimal product rotation.
Provide high-quality feedback and reports to management.
Address and report client complaints to the Department Manager or Associate Store Director.
Stay informed on market trends and conduct competitor analysis.
Maintain a positive work environment and uphold professionalism.
Promote Balenciaga's brand culture and ensure excellent client experiences.
Develop and maintain client relationships, ensuring satisfaction and loyalty.
Support management in store process compliance and follow-up.
Process client transactions and promote omnichannel services.
Manage store deliveries and shipments efficiently.
Contribute to stock control and inventory management.

Qualifications

Diploma or higher in any discipline with 1-3 years of relevant experience.
Excellent communication and interpersonal skills.
Adaptable, self-motivated, and a team player.
Strong sense of responsibility and ability to work under pressure.
High sensitivity to client experiences and loyalty.
Knowledge of fashion trends and product sensitivity.
Proficiency in English and digital tools such as MS Office.

Skills

Sales and customer service expertise. Strong communication and interpersonal skills. Ability to multitask and adapt in a fast-paced environment. Team collaboration and leadership skills. Problem-solving and process improvement abilities.

Experience

1-3 years of relevant experience in sales or client advisory roles within the luxury fashion industry.

Education

Diploma or higher in any discipline.

Benefits

Employees enjoy a comprehensive benefits package, including professional development opportunities, a supportive work environment, and exposure to the luxury fashion industry.

Culture

Balenciaga fosters a culture of innovation, inclusivity, and excellence. The brand values creativity and collaboration, encouraging employees to contribute to its legacy of luxury and style. The work environment is dynamic and supportive, offering opportunities for professional growth and development.