Sales and Client Advisor

Overview

Balenciaga, a distinguished name in luxury fashion, is part of the esteemed Kering Group, known for its commitment to creativity, innovation, and sustainability. As a leader in the industry, Balenciaga offers an inspiring environment where employees can thrive and contribute to the brand's legacy of excellence.

Role & Responsibilities

• Maximize sales and deliver exceptional client and after-sales service.
• Achieve sales targets and key performance indicators.
• Collaborate with stock team to ensure optimal product rotation.
• Provide high-quality feedback and reports to management.
• Address and report client complaints to the Department Manager or Associate Store Director.
• Stay informed on market trends and conduct competitive analysis.
• Maintain a positive work environment and demonstrate professionalism.
• Collaborate with internal and external stakeholders with a service-oriented approach.
• Promote Balenciaga's brand culture and ensure excellent client experiences.
• Facilitate seamless omnichannel client journeys.
• Present Balenciaga collections with a storytelling approach.
• Develop and maintain client relationships and portfolios.
• Support management in store process compliance and follow-up.
• Process client transactions and promote omnichannel services.
• Contribute to stock control and inventory management.
• Challenge and improve current processes for efficiency.

Qualifications

• Diploma or higher in any discipline with 1-3 years of relevant experience.
• Excellent communication and interpersonal skills.
• Adaptable, multi-tasking, and self-motivated team player.
• Strong sense of responsibility and team spirit.
• Ability to work under pressure in a fast-paced environment.
• High sensitivity to client experiences and loyalty.
• Knowledge of fashion trends and product sensitivity.
• Proficiency in spoken and written English.
• Proficient in MS Office and other digital tools.

Skills

Experience

1-3 years of relevant experience in a similar role within the luxury fashion industry.

Education

Diploma or higher in any discipline.

Benefits

Employees enjoy a comprehensive benefits package, including opportunities for professional development and growth within the Kering Group.

Culture

Balenciaga fosters a culture of creativity, innovation, and collaboration, where employees are encouraged to embody the brand's values and contribute to its legacy. The work environment is dynamic and fast-paced, offering opportunities for professional growth and development.