Sales & Client Advisor

Overview

Balenciaga is a Paris-based luxury fashion house renowned for its avant-garde couture and contemporary readiness-to-wear. The brand is recognized for experimental silhouettes, strong artistic direction and a high-profile global presence; it operates within a major luxury group and maintains an emphasis on craftsmanship, material innovation and cultural relevance.

Role & Responsibilities

• Deliver exceptional, personalised service to a diverse and high-value clientele, managing clienteling activities and building long-term relationships.
• Achieve and exceed individual and store sales targets through proactive prospecting, upselling and follow-up.
• Act as the Russian-language point of contact for clients in-store and remotely, ensuring seamless multilingual communication.
• Manage the full sales cycle including product presentation, POS transactions, after-sales service and client care.
• Maintain boutique standards for visual merchandising, stock presentation and replenishment in line with brand guidelines.
• Record and update client information and interactions accurately in the CRM; assist with targeted outreach and event invitations.
• Support store operations including inventory control, receiving deliveries and loss-prevention procedures.
• Represent the brand professionally at client events and during appointments, driving brand loyalty and advocacy.

Qualifications

• Fluency in Russian (required); professional-level English (preferred).
• Proven track record in luxury retail or boutique sales with demonstrable results.
• Exceptional interpersonal skills, discretion and the ability to manage high-value client relationships.
• Strong commercial awareness and numeracy to manage transactions and targets.
• Flexible availability including weekends and peak retail periods; right to work in the UK.

Skills

Experience

Typically 2+ years of direct experience in luxury retail or boutique sales, with a proven ability to convert bespoke client interactions into sustained revenue and loyalty.

Education

High school diploma or equivalent; tertiary education in fashion, retail, or a related discipline is advantageous but not required.

Culture

Balenciaga cultivates a forward-thinking, design-driven workplace where creativity and technical rigor intersect. The house values bold thinking, meticulous product standards and a collaborative environment that supports client-focused excellence.