Sales & Client Advisor (Keyholder)

Overview

Balenciaga is a leading maison within the Kering group, renowned for its forward‑thinking design language, sculptural silhouettes and boundary‑pushing collections. As part of a global luxury conglomerate, the House combines artisanal savoir‑faire with rigorous commercial standards and offers career pathways across retail, creative and corporate functions within the Kering ecosystem.

Role & Responsibilities

• Drive individual and store sales to achieve and exceed targets.
• Perform and supervise opening and closing procedures in accordance with company policy.
• Support the Store Director in day‑to‑day store operations and personnel management.
• Maintain an organized stockroom and ensure merchandise is accessible for the sales floor.
• Partner with operations and stock teams to minimise shrinkage and enforce loss‑prevention protocols.
• Manage cash handling procedures, registers and safe operations, and ensure timely bank deposits.
• Implement and communicate visual merchandising directives and maintain corporate visual standards.
• Oversee daily store maintenance, including fixtures, lighting, carpeting and supplies.
• Handle customer complaints and feedback promptly and professionally, preserving the client experience.
• Enforce and provide feedback on store operations manuals and corporate sustainability policies.

Qualifications

• Minimum 3 years' experience in a comparable retail or fashion role, with keyholder or supervisory responsibilities.
• Proven sales performer with a track record of meeting or exceeding individual and store objectives.
• Strong verbal and written communication skills, with the ability to manage priorities in a fast‑paced environment.
• Commercial awareness and deep interest in the contemporary luxury fashion market.
• Demonstrated leadership, organisational and personnel‑management capabilities.

Skills

Experience

At least 3+ years in retail or fashion, ideally with direct selling experience and responsibilities for opening/closing, cash management, inventory control and supervising or mentoring junior sales staff.

Education

High school diploma or equivalent; further education or coursework in retail, fashion merchandising, or a related discipline is advantageous.

Culture

Balenciaga fosters a creative, performance‑driven work environment where innovation and attention to craft are prized. The House values diversity and invests in professional development, offering internal mobility and training opportunities within the wider Kering group.