Sales & Client Advisor (Keyholder)
Balenciaga seeks a Sales & Client Advisor (Keyholder) in Los Angeles (Beverly Center). Hourly $20–$23. Drive sales and manage store operations.
Overview
Balenciaga is an influential Paris-based luxury fashion house known for avant-garde design and strong cultural relevance. As part of the Kering group, the brand combines creative risk-taking with global retail operations and offers employees paths for internal mobility across the group's portfolio.
Role & Responsibilities
- Drive individual and store sales to meet and exceed targets through high-quality client service.
- Perform and oversee opening and closing procedures in accordance with company policy.
- Support the Store Director in day-to-day store operations, staffing and personnel management.
- Maintain organised stockroom operations and ensure accurate inventory control and shrinkage prevention.
- Execute cash handling and safe procedures, ensure register accuracy and timely bank deposits.
- Implement visual merchandising directives and communicate visual standards to the sales team.
- Oversee store maintenance, fixtures and supplies to preserve presentation and operational standards.
- Address customer complaints and feedback promptly and escalate when necessary.
- Enforce store operational manuals, sustainability policies and corporate standards at all times.
Qualifications
- Minimum 3+ years' experience in a similar retail role, preferably within fashion or luxury retail.
- Proven track record of meeting or exceeding individual and store sales goals.
- Strong verbal and written communication skills with ability to manage competing priorities.
- Commercial awareness and solid business acumen with a genuine passion for the fashion industry.
- Demonstrated ability to lead by example and develop high-performing teams.
Skills
Experience
At least three years' experience in retail or fashion store operations with demonstrable sales performance; prior keyholder or supervisory experience preferred.
Education
High school diploma or equivalent; additional coursework or certification in retail, merchandising or fashion is a plus.
Benefits
Opportunities for professional development and internal mobility within Balenciaga and the Kering Group.
Culture
Balenciaga fosters a fast-paced, creative retail environment anchored in contemporary design and commercial excellence. As part of Kering, the brand emphasizes professional development, collaboration and the cultivation of high-performing teams across global operations.