Sales & Client Advisor (Keyholder)

Overview

Balenciaga, a distinguished name in luxury fashion, is part of the esteemed Kering Group, a global leader in apparel and accessories. As an employer, Balenciaga offers a dynamic environment where innovation and creativity are at the forefront, providing employees with opportunities for professional growth and development within the brand and the broader Kering family.

Role & Responsibilities

• Achieve sales goals and targets.
• Oversee opening and closing procedures of the store.
• Ensure the stockroom is organized for efficient merchandise access.
• Assist management with day-to-day store operations.
• Balance strengths in sales, operations, merchandising, and personnel management.
• Maintain effective communication with all departments and staff.
• Handle customer complaints and feedback promptly and appropriately.
• Implement and enforce store operations manual and provide feedback for updates.
• Enforce company sustainability policies locally and globally.
• Partner with Stock Associate and Operations Manager to minimize store shrinkage.
• Ensure proper functioning of cash registers and safe, maintaining cash accuracy.
• Assist with visual display and merchandising according to company standards.
• Communicate visual standards and updates to the team.
• Oversee daily cleaning and maintenance of the store.
• Maintain high standards for store fixtures, shelving, and supplies.

Qualifications

• 3+ years of experience in a similar role, preferably within retail or fashion.
• Proven ability to drive results and exceed sales goals.
• Commercial awareness and strong business acumen.
• Strategic vision and high level of personal performance.

Skills

Experience

A minimum of three years in a comparable role within the retail or fashion sectors is required.

Benefits

Balenciaga offers opportunities for professional development, fostering a stimulating and fulfilling workplace environment.

Culture

Balenciaga is committed to fostering a diverse and inclusive workplace. The brand values diversity in all its forms, believing it enriches both the workplace and client experience. As an Equal Opportunity Employer, Balenciaga selects talents based on competencies and alignment with brand values, ensuring a supportive environment for all employees.