Sales and Client Advisor

Overview

Balenciaga, a prestigious name in the luxury fashion industry, operates under the esteemed Kering Group, known for its portfolio of iconic brands. As an employer, Balenciaga offers a dynamic work environment where innovation and creativity are at the forefront. Employees are encouraged to embody the brand's values and contribute to its storied legacy.

Role & Responsibilities

• Maximize sales and provide exemplary client and after-sales service.
• Achieve sales targets and key performance indicators.
• Collaborate with the stock team to ensure optimal product rotation.
• Deliver high-quality feedback and reports to management.
• Address and report client complaints to the Department Manager or Associate Store Director.
• Stay informed on market trends and conduct competitor analysis through mystery shopping.
• Maintain a positive work environment and demonstrate professionalism in all interactions.
• Collaborate with internal and external stakeholders with a service-oriented approach.
• Promote the brand's culture and ensure an excellent client experience.
• Develop and maintain authentic client relationships.
• Support management in store process compliance and follow-up.
• Process client transactions and promote omnichannel services.
• Manage store deliveries and shipments.
• Contribute to stock control and inventory management.
• Challenge and improve department processes for efficiency.

Qualifications

• Diploma or higher in any discipline with 1-3 years of relevant experience.
• Excellent communication and interpersonal skills.
• Adaptable, multi-tasking, self-motivated, and open-minded.
• Strong sense of responsibility and team spirit.
• Ability to work under pressure in a fast-paced environment.
• High sensitivity to clients’ experiences and loyalty.
• Knowledge of fashion trends and product sensitivity.
• Proficiency in spoken and written English.
• Competency in PC skills such as MS Office and digital tools.

Skills

Experience

1-3 years of relevant experience in a similar role within the luxury fashion industry.

Education

Diploma or higher in any discipline.

Benefits

Employees enjoy a comprehensive benefits package, including opportunities for professional growth, a collaborative work environment, and access to exclusive brand events.

Culture

Balenciaga fosters a culture of innovation and creativity, encouraging employees to embody the brand's values and contribute to its legacy. The workplace environment is collaborative, with a strong emphasis on teamwork and professional development.