Sales and Client Advisor

Overview

Balenciaga, a prestigious name in the luxury fashion industry, is part of the esteemed Kering Group, a global leader in apparel and accessories. Renowned for its innovative designs and commitment to excellence, Balenciaga offers a dynamic work environment where creativity and professionalism flourish. As an employer, Balenciaga values its employees, fostering a culture of growth and development within the luxury retail sector.

Role & Responsibilities

• Maximize sales and deliver exceptional client and after-sales service.
• Achieve sales targets and key performance indicators.
• Collaborate with the stock team to ensure optimal product rotation.
• Provide high-quality feedback and reports to management.
• Address and report client complaints to the Department Manager or Associate Store Director.
• Stay informed on market trends and conduct competitor analysis.
• Maintain a positive work environment and uphold professionalism.
• Collaborate with internal and external stakeholders with a service-oriented approach.
• Promote the brand's culture and ensure an excellent client experience.
• Facilitate seamless omnichannel client journeys.
• Present the Balenciaga universe and collections with a storytelling approach.
• Develop and maintain client relationships, ensuring satisfaction and loyalty.
• Support management in store process compliance and follow-up.
• Process client transactions and promote omnichannel services.
• Contribute to stock control and inventory management.

Qualifications

• Diploma or higher in any discipline with 1-3 years of relevant experience.
• Excellent communication and interpersonal skills.
• Adaptable, self-motivated team player with a strong sense of responsibility.
• Ability to work under pressure in a fast-paced environment.
• High sensitivity to client experiences and loyalty.
• Knowledge of fashion trends and product sensitivity.
• Proficiency in spoken and written English.
• Competency in MS Office and other digital tools.

Skills

Experience

1-3 years of relevant experience in luxury retail or a similar environment.

Education

Diploma or higher in any discipline.

Benefits

Employees enjoy a comprehensive benefits package, including opportunities for professional growth, access to exclusive brand events, and a supportive work environment that values creativity and innovation.

Culture

Balenciaga fosters a culture of innovation and excellence, where employees are encouraged to embody the brand's values and contribute to its legacy. The work environment is collaborative, dynamic, and supportive, promoting both personal and professional growth.