Sales and Client Advisor

Location BeijingBeijingChina
Type Full-Time
Seniority Mid-Level
Posted Dec 8, 2025
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Join Balenciaga in Beijing as a Sales and Client Advisor. This role involves achieving sales targets, enhancing client relationships, and embodying brand values. Located at the China World Store.

Overview

Balenciaga, a distinguished name in luxury fashion, is part of the esteemed Kering Group, a global leader in apparel and accessories. Renowned for its innovative designs and avant-garde style, Balenciaga offers a dynamic and inspiring work environment where creativity and excellence are at the forefront. As an employer, Balenciaga is committed to fostering talent and providing opportunities for professional growth within the luxury fashion industry.

Role & Responsibilities

  • Achieve sales targets and key performance indicators.
  • Address and report client requests and complaints to management.
  • Collaborate with the stock team to ensure product availability.
  • Stay informed on market trends and the business environment.
  • Inspire clients by embodying Balenciaga's brand values.
  • Ensure seamless execution of the omnichannel client journey.
  • Present the Balenciaga universe with a storytelling approach.
  • Provide personalized advice and maintain visual merchandising standards.
  • Create and update client portfolios using the Luce app.
  • Build authentic, long-term client relationships.
  • Execute product presentation guidelines and maintain display standards.
  • Support teamwork and sustainability goals.
  • Process client transactions and promote omnichannel services.
  • Receive and process store deliveries and shipments.
  • Contribute to front and back of house operations.
  • Support after-sales service and provide feedback to management.

Qualifications

  • Successful completion of Balenciaga onboarding and Omnichannel Client Journey training (for internal promotions).
  • Minimum of 2 years of relevant sales experience (for external candidates).

Skills

Strong communication and teamwork abilities. Service-oriented and collaborative approach. Expertise in client engagement and relationship building. Proficiency in executing retail processes and operations. Ability to maintain high standards of visual merchandising.

Experience

A minimum of 2 years of relevant sales experience is required for external candidates. Internal candidates must have completed Balenciaga's onboarding and training programs.

Benefits

Employees enjoy a comprehensive benefits package, including opportunities for professional development and growth within the luxury fashion industry.

Culture

Balenciaga fosters a culture of innovation and excellence, encouraging employees to embody the brand's avant-garde spirit. The work environment is dynamic and collaborative, with a strong emphasis on teamwork and professional development.