Sales Advisor

Overview

Balenciaga, part of the esteemed Kering Group, is a beacon of innovation and luxury in the fashion industry. Known for its avant-garde designs and commitment to craftsmanship, Balenciaga offers a dynamic environment where creativity and excellence are at the forefront. As an employer, Balenciaga provides opportunities for professional growth within the brand and across the Kering Group, fostering a culture of innovation and excellence.

Role & Responsibilities

• Develop and maintain product knowledge to provide excellent customer service.
• Understand current products, trends, and collections to inform and engage customers.
• Replenish stock and maintain high standards of merchandise presentation.
• Handle customer complaints, ensuring resolution to the satisfaction of both the customer and the company.
• Stay updated on customer requirements and operating procedures.
• Be aware of daily sales targets and use appropriate sales techniques to meet them.
• Ensure all procedures and policies are understood and followed.
• Maintain personal appearance and presentation in line with company standards.
• Adhere to security and health and safety regulations.
• Open and close the store according to business needs and company security rules.
• Perform additional duties within the defined levels of responsibility and accountability.

Qualifications

• Previous experience in a similar role.
• Experience in customer service with face-to-face customer contact.
• Ability to adapt to frequent change and a high-pressure environment.
• Motivated team player with excellent communication and interpersonal skills.
• Fluency in Spanish and English; a third language is advantageous.

Experience

Previous experience in a similar sales or customer service role is required.

Culture

Balenciaga is renowned for its commitment to creativity and innovation, fostering a stimulating environment where employees are encouraged to reach their full potential. As part of the Kering Group, Balenciaga offers a collaborative and inclusive workplace that values diversity and empowers its employees to excel.