Retail Training Manager

Overview

Balenciaga, part of the esteemed Kering Group, is a luxury fashion house renowned for its avant-garde designs and innovative approach to fashion. With a rich heritage dating back to its founding by Cristóbal Balenciaga, the brand continues to push the boundaries of modern couture, offering a diverse range of ready-to-wear collections and accessories. As an employer, Balenciaga is committed to fostering a dynamic and inclusive work environment where creativity and professional growth are paramount.

Role & Responsibilities

• Lead the development and implementation of the global retail training strategy to enhance client experience and commercial performance.
• Design and deploy engaging retail training tools, animations, and workshops.
• Identify opportunities for synergy with other departments to ensure consistent learning approaches across retail teams.
• Develop a cohesive retail training community across all regions and training levels.
• Promote a culture of strategic coaching and feedback among store managers to drive performance.
• Manage and develop retail training teams at both headquarters and regional levels.

Qualifications

• 10 years of experience in training design, development, and deployment, or management experience in luxury retail.
• Experience in a global retail environment in a similar position is appreciated.
• Strong passion for fostering a learning culture and talent development.
• Ability to travel internationally.
• Strong project management skills.

Skills

Experience

10 years of experience in training design, development, and deployment, or management experience in luxury retail.

Culture

Balenciaga offers a stimulating and fulfilling workplace environment, encouraging professional development within the House and the broader Kering Group. The brand values diversity and inclusivity, fostering a workforce that enriches both the workplace and client experiences.