Retail Trainer

Overview

Balenciaga, a distinguished name in the luxury fashion industry, was founded in 1917 by the visionary Cristóbal Balenciaga. The brand, renowned for its avant-garde silhouettes and innovative techniques, has been a defining force in modern couture. As part of the Kering Group, Balenciaga continues to push the boundaries of fashion with its expansive collections that include ready-to-wear, accessories, and objects. The brand is committed to digital expansion, material innovation, and social responsibility, maintaining its position at the forefront of contemporary fashion.

Role & Responsibilities

• Collaborate with the Training Manager to facilitate learning and coaching sessions in-store, in classrooms, and virtually.
• Deliver training and coach sales techniques and selling ceremonies in alignment with the brand's global training strategy.
• Conduct on-the-floor coaching, provide feedback, and exemplify the luxury service experience.
• Perform regular in-store field coaching, submit reports to the Training Manager, and collaborate with Store Managers to implement solutions and follow up on results.
• Maintain an active presence on the shop floor to ensure effective implementation of training content.
• Partner with store teams to identify training needs and develop tailored training solutions to enhance business KPIs.
• Deliver orientation, service, and product training courses to retail staff with professionalism and practical knowledge.
• Translate and proofread training materials to ensure local relevance.
• Manage training logistics, including location, timing, facilities, and necessary support materials.
• Develop and update training databases to ensure data accuracy.
• Manage multiple projects, ensuring outcomes are achieved within timelines and budgets.
• Coordinate scheduling with Store Managers to minimize operational disruption while maximizing training attendance.
• Monitor post-training performance and staff feedback to evaluate training effectiveness.
• Track and report on the correlation between training sessions and store KPI improvements.

Qualifications

• Progressive experience in training and coaching within a luxury or customer service-oriented retail environment (minimum 2 years).

Skills

Experience

Minimum of 2 years of progressive experience in training and coaching within a luxury or customer service-oriented retail environment.

Benefits

Competitive benefits package including opportunities for professional development within a leading luxury fashion house.

Culture

Balenciaga fosters a culture of innovation and excellence, where creativity and forward-thinking are encouraged. As part of the Kering Group, the brand offers a dynamic and inclusive workplace that values diversity and collaboration.