Retail Trainer
Join Balenciaga in Paris as a Retail Trainer, enhancing client experience and selling performance. Elevate your career in luxury fashion.
Overview
Balenciaga, a prestigious brand under the Kering Group, is renowned for its innovative approach to fashion and luxury. With a rich heritage dating back to its founding by Cristóbal Balenciaga, the brand continues to lead in modern couture and ready-to-wear collections. As an employer, Balenciaga offers a dynamic environment that encourages creativity and professional growth, fostering a culture of excellence and innovation.
Role & Responsibilities
- Design and deploy retail training programs focused on client experience, selling techniques, and floor management.
- Deliver engaging training sessions to retail teams and store managers.
- Ensure global consistency of training standards while allowing relevant local adaptations.
- Reinforce client experience standards and structured selling rituals across the retail network.
- Observe in-store behaviors and provide structured feedback to drive performance improvement.
- Facilitate training on advanced selling techniques, cross-selling, and conversion improvement.
- Develop clienteling capabilities, CRM usage, and long-term client relationship building.
- Support store managers in building a strong coaching and feedback culture.
- Promote understanding of retail performance indicators and commercial awareness.
- Collect field feedback and contribute to the continuous improvement of training tools and methodologies.
Qualifications
- Experience in luxury retail stores.
- Experience in retail training.
- Strong facilitation and presentation skills.
- Ability to influence and coach in field environments.
- Knowledge of retail KPIs and performance drivers.
- Structured and detail-oriented approach.
- Fluency in English.
Experience
Experience in luxury retail and retail training is required.
Culture
Balenciaga is committed to fostering a diverse and inclusive workplace, where creativity and innovation thrive. Employees are encouraged to reach their full potential in a stimulating environment that values diversity and collaboration. As part of the Kering Group, Balenciaga offers opportunities for professional development and growth.