Retail Trainer

Location New YorkNew YorkUSA
Type Full-Time
Seniority Mid-Level
Posted Dec 2, 2025
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Join Balenciaga in New York as a Retail Trainer, responsible for delivering and improving training programs. Be part of a prestigious luxury fashion brand within the Kering Group, fostering professional growth and diversity.

Overview

Balenciaga, a prestigious name in the luxury fashion industry, is part of the renowned Kering Group, which houses a portfolio of iconic luxury brands. As an employer, Balenciaga is committed to fostering professional growth and development within its ranks, offering a stimulating environment where creativity and innovation are encouraged. The brand is dedicated to nurturing talent and providing opportunities for career advancement within the House and the broader Kering Group.

Role & Responsibilities

  • Collaborate closely with the Training Manager, Market Directors, Store Management, and Training Ambassadors to identify training needs and adapt programs in line with brand values.
  • Plan and conduct in-store coaching sessions for retail teams, adhering to company service standards and procedures.
  • Implement training programs to cultivate a positive and driven in-store culture.
  • Partner with the Training Manager to develop supplemental training content supporting Global Training initiatives.
  • Ensure the brand image is upheld and a luxury client experience is consistently delivered, supporting the brand's client-centric vision.
  • Ensure cohesive brand messaging across all retail and wholesale levels.
  • Manage the delivery, quality, and cost of training programs, including planning and coordinating the training calendar, venues, and participants.
  • Stay informed about new trends and tools in employee development and competitor activities.
  • Coordinate training logistics, including calendar, travel, venues, and participant attendance tracking.
  • Oversee training administration and exercise budgetary control.
  • Embody a hands-on approach to training and problem-solving.

Qualifications

  • Bachelor’s degree in Training, Human Resources Management, Psychology, or a related discipline.
  • Minimum of 3 years of hands-on experience in training and development, preferably in the retail or hospitality industry.
  • In-store selling experience to enhance retail training components.
  • Minimum of 1-2 years of corporate experience.

Skills

Strong passion for fostering a learning culture and developing talents. Detail-oriented with strong organizational skills. Ability to work a flexible schedule, including travel up to 50% of the year. Proficiency in Microsoft 365 programs and PC-based applications. Mature, confident, positive mindset with excellent interpersonal skills to work with diverse cultures and staff levels. Self-starter with solid organizational and influencing skills, able to work autonomously.

Experience

A minimum of 3 years in training and development, with experience in retail or hospitality preferred, and at least 1-2 years of corporate experience.

Education

Bachelor’s degree in Training, Human Resources Management, Psychology, or a related discipline.

Benefits

Balenciaga offers a dynamic and fulfilling workplace environment with opportunities for professional development and career advancement within the House and the Kering Group.

Culture

Balenciaga is committed to creating a diverse and inclusive workplace where all employees are encouraged to reach their full potential. The company values diversity in all its forms and believes it enriches both the workplace and client experience. As an Equal Opportunity Employer, Balenciaga selects talents based on competencies and alignment with brand behaviors, ensuring a supportive environment for success.