Retail Trainer

Location New YorkNew YorkUSA
Type Full-Time
Seniority Mid-Level
Posted Oct 27, 2025
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Join Balenciaga in New York as a Retail Trainer, responsible for delivering and improving training programs. A role within the luxury fashion industry under the Kering Group.

Overview

Balenciaga, a prestigious name in the luxury fashion industry, operates under the esteemed Kering Group, known for its portfolio of iconic brands. As an employer, Balenciaga offers a dynamic environment that fosters creativity and professional growth, providing employees with opportunities to excel and innovate within the fashion sector.

Role & Responsibilities

  • Collaborate closely with the Training Manager, Market Directors, Store Management, and Training Ambassadors to identify training needs and tailor programs aligning with brand values.
  • Plan and execute in-store coaching sessions for retail teams, ensuring adherence to company service standards and procedures.
  • Conduct training programs aimed at fostering a positive and driven store culture.
  • Partner with the Training Manager to develop supplemental training content supporting Global Training initiatives.
  • Ensure the brand image is upheld, delivering a luxury client experience and supporting the brand's client-centric vision.
  • Ensure cohesive messaging across all Retail and Wholesale levels representing the brand.
  • Manage the delivery, quality, and cost of training programs, including planning and coordinating the training calendar, venues, and participant logistics.
  • Stay informed about new trends and tools in employee development and competitor strategies.
  • Coordinate training logistics, including calendar management, travel, venues, and participant attendance tracking.
  • Oversee training administration and maintain budgetary control.
  • Adopt a hands-on approach to training and problem-solving.

Qualifications

  • Bachelor’s Degree in Training, Human Resources Management, Psychology, or a related discipline.
  • Minimum of 3 years of hands-on experience in training and development, preferably within the retail or hospitality industry.
  • In-store selling experience to enhance Retail Training components.
  • Minimum of 1-2 years of corporate experience.

Skills

Strong passion for fostering a learning culture and developing talents. Detail-oriented with robust organizational skills. Ability to work a flexible schedule, including travel at least 50% of the year. Proficiency in Microsoft 365 programs and PC-based applications. Mature, confident, positive mindset, self-motivated with excellent interpersonal skills. Self-starter with strong organizational and influencing skills, able to work autonomously.

Experience

A minimum of 3 years in training and development, with experience in retail or hospitality preferred, and at least 1-2 years of corporate experience.

Education

Bachelor’s Degree in Training, Human Resources Management, Psychology, or a related discipline.

Benefits

Balenciaga offers a stimulating and fulfilling workplace environment with opportunities for professional development within the House or the Kering Group.

Culture

Balenciaga is dedicated to creating a diverse and inclusive workplace, valuing diversity in all its forms. The company encourages a culture of creativity, innovation, and excellence, empowering employees to reach their full potential.