Retail Operations Manager

Location New YorkNew YorkUSA
Type Full-Time
Seniority Manager
Posted Oct 27, 2025
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Join Balenciaga in New York as a Retail Operations Manager, East Coast. Drive operational excellence across retail locations, ensuring compliance and efficiency. Competitive salary in a dynamic luxury fashion environment.

Overview

Balenciaga, a distinguished brand under the Kering conglomerate, is renowned for its innovative approach to luxury fashion. As an employer, Balenciaga offers a dynamic environment where creativity and excellence are at the forefront. The company is committed to fostering professional growth and development within its teams, providing opportunities to thrive both within the brand and the larger Kering group.

Role & Responsibilities

  • Strategically evaluate and enhance current systems in collaboration with the Director of Operations and retail leadership to improve operational excellence and client experience.
  • Cultivate positive relationships and maintain open communication with retail leadership, store teams, and key stakeholders.
  • Train and educate retail teams on company policies and procedures, including store management, operations, and stock roles.
  • Collaborate with cross-functional partners on regional retail projects.
  • Provide prompt resolutions to store inquiries and conduct routine checks on operational excellence, guiding stores to meet global standards.
  • Ensure store compliance with company policies and procedures in partnership with various departments including Finance, Sales Audit, Inventory Control, and more.
  • Manage new policy rollouts and identify areas requiring additional guidelines.
  • Oversee inventory control for designated locations, including cycle counts and annual physical inventory.
  • Review and approve stock movements in collaboration with Inventory Control and Security.
  • Monitor supply orders and support day-to-day operational issues.
  • Manage operational aspects of store projects, including openings, closings, relocations, and expansions.
  • Oversee operations for store marketing events and company events to achieve business objectives.
  • Travel to provide onsite support for designated locations.

Qualifications

  • Minimum 3 years of retail operational experience.
  • Experience in multi-store management within a fast-paced, luxury/fashion environment.
  • Experience working with cross-functional partners at a multinational corporation.

Skills

Ability to prioritize tasks based on business needs. Strong organizational and multi-tasking skills. Excellent problem-solving capabilities. Proficiency in POS & Inventory Management Systems, with advanced knowledge in SAP and Oracle Retail Xstore being advantageous. Proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, and Teams. Excellent written and verbal communication skills.

Experience

Minimum of 3 years in retail operations with multi-store management experience, ideally within a luxury or fashion environment.

Benefits

Balenciaga offers opportunities for professional development and growth within the brand and the Kering group, fostering a stimulating and fulfilling workplace environment.

Culture

Balenciaga is dedicated to creating an inclusive and diverse workplace, valuing diversity in all its forms. The company is committed to equal opportunity and selects talents based on competencies aligned with brand behaviors. Balenciaga encourages employees to reach their full potential in a supportive and dynamic environment.