Omnichannel Customer Experience Intern
Join Balenciaga in Paris as an Omnichannel Customer Experience Intern. Contribute to seamless client experiences across digital and retail channels. Part of the Kering Group, Balenciaga offers a dynamic work environment.
Overview
Balenciaga, a prestigious name in the luxury fashion industry, is renowned for its innovative approach to modern couture. As part of the esteemed Kering Group, Balenciaga offers a dynamic work environment where creativity and excellence are at the forefront. The brand's commitment to pushing boundaries in fashion and digital innovation makes it an exciting place for professionals seeking to make a significant impact.
Role & Responsibilities
- Assist with the implementation and organization of training for Omnichannel Services.
- Support the Global Omnichannel Senior Analyst with daily requests from regional teams and client services, including technical issues and customer complaints.
- Maintain and update StoreDB to ensure accurate store information on Balenciaga.com and the Yext platform.
- Collaborate with the Global Omnichannel Senior Analyst and Global Online Operations Coordinator to equip retail and client service teams with necessary tools and information.
- Conduct benchmarking analysis and customer journey tests on Balenciaga.com, providing feedback to the Global Omnichannel team.
Qualifications
- Proficiency in digital tools and a strong understanding of the fashion market.
- Fluency in English with excellent written and oral communication skills.
- Curiosity, agility, and proactivity.
- Team-oriented with strong interpersonal skills.
- Analytical mindset with a deep sensitivity to client needs.
- Previous experience in retail is appreciated.
Skills
Experience
Previous experience in retail is appreciated but not mandatory.
Benefits
Balenciaga offers a stimulating and fulfilling work environment, fostering professional development and encouraging employees to reach their full potential. As part of the Kering Group, employees benefit from being part of a high-performance team striving for excellence.
Culture
Balenciaga is committed to diversity and inclusion, believing that a diverse workforce enriches the workplace and enhances the client experience. The company values competencies and brand-aligned behaviors, ensuring a supportive environment for all employees.