Keyholder Sales Advisor

Overview

Balenciaga is a leading avant-garde luxury fashion house within the Kering group, known for its boundary-pushing design language and high-profile global boutiques. As an employer, the brand emphasizes creative excellence, rigorous retail standards and opportunities for professional development across the Kering portfolio.

Role & Responsibilities

• Drive individual and store sales to achieve and exceed targets through exemplary client service and proactive selling.
• Perform and supervise opening and closing procedures in strict accordance with company policy.
• Support the Store Director in day-to-day store operations, including staff supervision and task delegation.
• Maintain orderly and accessible stockroom operations to facilitate merchandise flow and team efficiency.
• Manage inventory control and partner with operations staff to minimise shrinkage and ensure accurate cash handling and timely bank deposits.
• Implement and communicate visual merchandising directives and ensure store presentation meets brand standards.
• Oversee store maintenance, fixtures and supplies to preserve exemplary presentation and functionality.
• Handle customer complaints and feedback promptly and professionally to protect client relationships and brand reputation.
• Enforce company operational manuals and sustainability policies; provide constructive feedback for local and corporate updates.

Qualifications

• Minimum 3 years' experience in a comparable retail or fashion sales role, ideally with keyholder or supervisory responsibilities.
• Proven track record of meeting or exceeding sales targets in a selling role.
• Strong verbal and written communication skills with the ability to manage multiple tasks in a fast-paced environment.
• Commercial awareness and genuine passion for the fashion industry.
• Demonstrated leadership, interpersonal skills and the capacity to develop team performance.
• Knowledge of inventory control, loss prevention practices, cash handling and visual merchandising.

Skills

Experience

Minimum of 3+ years in retail or fashion sales with prior keyholder or supervisory responsibilities; experience within luxury or premium fashion brands preferred.

Education

High school diploma or equivalent; vocational or tertiary qualifications in fashion, retail or business preferred.

Culture

Balenciaga cultivates a fast-paced, creative workplace that prizes bold ideas and uncompromising quality. The retail environment emphasizes mentorship, high-performance standards and mobility within the Kering group while promoting an inclusive, diverse workforce.