Global Retail Operations Intern

Overview

Balenciaga is a Paris-based luxury fashion house known for its avant‑garde silhouettes and technical innovation. As part of the Kering group, the Maison combines high fashion creativity with the resources of a major luxury conglomerate, offering structured career paths and an emphasis on professional development within a high-performance, design-led environment.

Role & Responsibilities

• Support the Global Retail Operations team in developing and implementing standardized retail procedures and tools across the store network.
• Assist in defining, harmonizing and tracking global retail processes and produce concise one‑pagers to facilitate local adoption.
• Collect and analyse market requirements from different regions to feed into operational strategy and improvements.
• Contribute to customer experience analysis by comparing and interpreting Mystery Shopping, NPS and other experience indices; support creation of follow‑up action plans.
• Help determine and optimise the scope of store evaluations and build improved tracking mechanisms.
• Manage aspects of store uniforms and grooming guidelines: gather store feedback, coordinate photoshoots with studio and product teams, and help optimise inventory and reorders.
• Supervise communication flows between HQ and boutiques and support identification and resolution of store needs and issues.
• Collaborate with MIS to develop new operational tools and support rollout and adoption of the new store application.
• Support management of retail assets and services (packaging, drink service, stationery) and coordinate monthly Retail Operations meetings and calls (agenda, materials, minutes).

Qualifications

• Direct experience in retail and/or retail operations; demonstrated interest in customer service and in‑store journeys.
• Organised, autonomous and operational with a strong track record of meeting deadlines.
• Ability to manage complex projects involving multiple stakeholders and to translate findings into practical operational recommendations.
• Excellent verbal and written communication skills; personable with strong interpersonal abilities.
• Analytical mindset with robust problem‑solving skills and the ability to convert data into actionable insights.
• Pedagogical aptitude — able to explain technical concepts simply to store teams and peers.
• Meticulous attention to detail and a rigorous approach to work.
• Advanced proficiency in MS Office (Excel, Word, PowerPoint).
• Fluent English (spoken and written).
• Availability for a paid 6‑month internship.

Skills

Experience

Hands‑on experience in retail environments or retail operations is required; the candidate should be comfortable coordinating cross‑functional projects, analysing customer experience metrics and interacting with store teams across markets. Availability for a six‑month paid internship is mandatory.

Education

Currently enrolled in a Bachelor's or Master's programme in Business, Retail Management, Luxury Management, or a related field (student internship).

Culture

Balenciaga fosters a creative, high‑standards workplace that blends couture heritage with contemporary innovation. As part of Kering, the Maison emphasises professional development, performance‑driven teams and a commitment to diversity and inclusion across functions.