Department Manager
Join Balenciaga in Paris as a Department Manager. Lead a dynamic team in a luxury fashion environment, fostering growth and excellence.
Overview
Balenciaga, a revered name in the fashion industry, was founded by Cristóbal Balenciaga in 1917. Known for its avant-garde and uncompromising designs, the brand has been a beacon of innovation and style. As part of the Kering Group since 2001, Balenciaga continues to influence global fashion trends with its iconic collections in ready-to-wear, leather goods, footwear, and accessories.
Role & Responsibilities
- Cultivate and maintain a positive, respectful, and motivating work environment.
- Participate in recruitment, onboarding, and training processes.
- Lead and inspire team members.
- Manage departmental scheduling.
- Conduct performance evaluations.
- Recruit, develop, and retain clientele using CRM tools.
- Organize after-sales service and manage customer disputes.
- Propose initiatives to drive business development.
- Implement and monitor action plans in collaboration with headquarters and the Director.
- Ensure visual merchandising aligns with brand policies.
- Contribute to reporting activities.
- Oversee stock organization, replenishments, deliveries, and inventory management.
- Coordinate deliveries, shipments, and inter-store transfers with stockists.
- Ensure compliance with procedures and guidelines (grooming, stock, cash handling, visual merchandising).
- Uphold the brand's values.
Qualifications
- Proven leadership experience in a retail environment.
- Strong understanding of luxury fashion and customer service.
- Proficiency in CRM and inventory management systems.
Skills
Experience
Minimum of 3-5 years in a managerial role within the luxury retail sector.
Education
Bachelor's degree in Business Administration, Fashion Management, or a related field preferred.
Benefits
Balenciaga offers a stimulating and enriching work environment, fostering professional growth within the brand and the Kering Group.
Culture
Balenciaga is committed to fostering diversity and inclusion within its teams. The brand believes that diversity in all its forms enriches the workplace and enhances the customer experience. Balenciaga is dedicated to equal opportunity and values talent based on skills and brand values.