Department Manager

Location MelbourneVictoriaAustralia
Type Full-Time
Seniority Manager
Posted Mar 1, 2026
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Join Balenciaga in Melbourne as a Department Manager. Lead a dynamic team, ensuring luxury client experiences and operational excellence. Proficiency in English and Chinese required.

Overview

Balenciaga, a distinguished name in luxury fashion, was founded by Cristóbal Balenciaga in 1917 and established in Paris in 1937. The brand is renowned for its pioneering contributions to modern couture, consistently pushing the boundaries of fashion through innovative collections and digital advancements. As part of the Kering Group, Balenciaga benefits from the resources and global influence of one of the world's leading luxury conglomerates, ensuring its continued prominence in the industry.

Role & Responsibilities

  • Implement action plans defined with the Store Director and ensure follow-up.
  • Communicate high-quality relevant feedback and act as a liaison between the Store Director and the store team.
  • Create and maintain a positive and motivating work environment.
  • Identify and develop the strengths of each store team member, supporting professional growth through training and coaching.
  • Ensure Balenciaga Signature and Client experience are executed and consistent over time.
  • Ensure compliance with legal, safety, internal requirements, sustainability, HR, and stock organization.

Qualifications

  • Proven successful experience in selling and managing sales teams.

Skills

Inclusive leadership style and excellent organizational skills. Adaptability, persuasiveness, risk-taking, and dynamism. High sensitivity to clients’ experiences and loyalty. Proficiency in both spoken and written English and Chinese. Proficiency in PC skills such as MS Office and other digital tools.

Experience

Candidates must have a proven track record in sales and team management within the luxury retail sector.

Benefits

Employees enjoy a comprehensive benefits package including health insurance, retirement plans, and exclusive discounts on luxury products.

Culture

Balenciaga fosters a culture of innovation and inclusivity, encouraging employees to embrace creativity and diversity. The brand values the unique contributions of each team member, promoting a collaborative and dynamic work environment.