Client Development and VIC Manager

Location TokyoTokyoJapan
Type Full-Time
Seniority Manager
Posted Mar 1, 2026
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Balenciaga in Tokyo seeks a Client Development and VIC Manager to lead client relationship strategies, drive loyalty, and manage exclusive events. Apply now for this luxury fashion role in Japan.

Overview

Balenciaga, a renowned name in the luxury fashion industry, is part of the esteemed Kering Group, which encompasses several iconic brands. As an employer, Balenciaga is committed to fostering a dynamic and inclusive work environment that encourages creativity and innovation. Employees are offered opportunities to grow within a company that values excellence and forward-thinking approaches.

Role & Responsibilities

  • Lead the relationship strategy with the brand's most valued clients (VICs) to drive client loyalty and revenue growth.
  • Plan and execute CRM strategies, overseeing exclusive VIC events and personalized client experiences.
  • Supervise a CRM Specialist and collaborate cross-functionally to support brand growth.
  • Conduct strategic analysis to optimize sales networks and geographical footprint.
  • Achieve sales targets and manage retail KPIs, including sales, prospecting, and client segmentation.
  • Elevate the VIC client experience through in-store and offsite events, in collaboration with various departments.
  • Identify and engage external commercial partnerships to recruit new VICs while maintaining brand image.
  • Manage end-to-end overseas brand experiences and propose new in-store activations for client retention.
  • Conduct post-event analysis and support VIC-related initiatives and ad-hoc projects.
  • Guide, coach, and train store teams to enhance VIC engagement and retention.
  • Manage the VIC event budget and monthly forecasts/accruals.

Qualifications

  • 5+ years of experience in client relationship roles within luxury, high-end retail, or hospitality.
  • Hands-on experience in CRM or data-driven marketing.
  • Proven track record in planning and executing high-end client events.
  • Team management experience.
  • Business-level English proficiency.
  • Experience with CRM platforms.
  • Deep understanding of and interest in fashion and luxury.

Skills

Strong interpersonal and communication skills. Proficiency in data analysis tools. Retail business acumen. Analytical approach and sharp problem-solving skills. Project management skills. Teamwork and collaboration. Ability to leverage best practices and share insights.

Experience

A minimum of 5 years in client relationship roles within luxury, high-end retail, or hospitality, with a focus on CRM and data-driven marketing strategies.

Benefits

Employees at Balenciaga enjoy a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional development within a prestigious global brand.

Culture

Balenciaga fosters a culture of innovation and inclusivity, where creativity is encouraged, and each individual's uniqueness is valued. The company promotes a high-performing team environment, emphasizing fairness, respect, and the pursuit of excellence.