Client Development & VIC Manager

Location TokyoJapan
Type Full-Time
Seniority Manager
Posted Jan 14, 2026
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Join Balenciaga in Tokyo as a Client Development & VIC Manager. Lead client relationship strategies, drive loyalty, and manage exclusive events in Japan's luxury market.

Overview

Balenciaga, a renowned name in the luxury fashion industry, operates under the esteemed Kering Group, a global leader in apparel and accessories. As an employer, Balenciaga is committed to fostering innovation and excellence, offering a dynamic environment where creativity and craftsmanship are celebrated. The brand is dedicated to nurturing talent and providing opportunities for professional growth within the luxury sector.

Role & Responsibilities

  • Lead the relationship strategy with the brand's most valued clients (VICs) to drive client loyalty and revenue growth.
  • Plan and execute CRM strategies, overseeing exclusive VIC events and personalized client experiences.
  • Conduct strategic analysis to optimize sales networks and geographical footprint.
  • Achieve sales targets and manage retail KPIs, including client segmentation and customer profiling.
  • Elevate VIC client experiences both in-store and externally, aligning with brand ambitions.
  • Plan and implement in-store and offsite events in collaboration with various departments.
  • Identify and engage external commercial partnerships to recruit new VICs while maintaining brand image.
  • Manage end-to-end overseas brand experiences and propose new VIC activations.
  • Conduct post-event analysis and support VIC/high segment initiatives.
  • Guide, coach, and train store teams to enhance VIC engagement and retention.
  • Manage the VIC event budget and monthly forecasts.

Qualifications

  • 5+ years of experience in client relationship roles within luxury, high-end retail, or hospitality.
  • Proven track record in planning and executing high-end client events.
  • Team management experience.
  • Business-level English proficiency.
  • Experience with CRM platforms.

Skills

Strong interpersonal and communication skills. Proficiency in data analysis tools. Retail business acumen. Analytical approach and problem-solving skills. Project management skills. Teamwork and collaboration abilities. Fluency in English and Japanese.

Experience

A minimum of 5 years in client relationship roles within luxury, high-end retail, or hospitality, with hands-on experience in CRM or data-driven marketing.

Benefits

Balenciaga offers a comprehensive benefits package, including opportunities for professional development, a dynamic work environment, and the chance to work with a leading luxury brand.

Culture

Balenciaga prides itself on a culture of inclusion, vigilance, audacity, and tenacity. The company values diversity and fosters an environment where each individual's uniqueness is celebrated. Employees are encouraged to anticipate opportunities and threats, seize potential successes, and remain steadfast in their ambitions.