Client Ambassador

Overview

Balenciaga is a Paris-based haute couture and luxury ready-to-wear house known for avant‑garde design and technical innovation. Now part of the Kering group, the House operates internationally across womenswear, menswear, accessories and objets d'art, continually exploring material and digital frontiers while maintaining a rigorous couture heritage.

Role & Responsibilities

• Develop and maintain long-term relationships with high‑value clients through personalised outreach, follow-up and bespoke service.
• Coordinate and manage private and appointment-based client experiences in-store and virtually, including previews, fittings and bespoke requests.
• Achieve and exceed individual and store sales targets through consultative selling and effective conversion of appointments.
• Maintain accurate client records and interaction history within the store CRM; leverage data to generate personalised offers and clienteling campaigns.
• Collaborate with store leadership, visual merchandising and marketing to deliver seamless VIP experiences and to execute private events.
• Manage post‑sale service including alterations, repairs and aftercare, ensuring exceptional client satisfaction and retention.
• Provide product expertise and storytelling across collections to communicate craftsmanship, provenance and style context.

Qualifications

• Proven experience in luxury retail or private client management, with a demonstrable track record of meeting sales targets.
• Exceptional interpersonal skills and experience delivering white‑glove service to high‑net‑worth clients.
• Strong organisational ability with meticulous attention to client data, follow‑up and appointment scheduling.
• Availability to work a flexible schedule including evenings and weekends; willingness to support trunk shows and private events.
• Right to work in the United Kingdom.

Skills

Experience

Typically 3+ years in luxury retail, private client management or a comparable client-facing role with measurable sales performance and VIP service delivery.

Education

High school diploma or equivalent required; bachelor's degree in fashion, business, hospitality or a related field preferred.

Culture

Balenciaga combines couture heritage with contemporary provocation, cultivating a workplace that values creativity, technical excellence and client intimacy. The House prioritises a high-touch service culture in stores, encouraging discretion, refined presentation and a collaborative team approach.