Watchmaking Operator — Customer Service Workshop
A leading Swiss watch brand in Tolochenaz seeks a Watchmaking Operator — Customer Service Workshop. Senior, full‑time horology position.
Overview
A leading Swiss watch brand operating within the luxury sector, the employer combines haute horlogerie craftsmanship with a global after‑sales network. The workshop environment prioritizes technical excellence, strict quality standards and a client‑centric approach typical of maisons affiliated with major luxury groups.
Role & Responsibilities
- Perform diagnostics, disassembly, repair and reassembly of mechanical and quartz movements according to brand technical procedures.
- Adjust timing and regulation, perform water‑resistance tests and final quality control to meet maison standards.
- Execute polishing, case and bracelet servicing, and component replacement using precision tooling and approved methods.
- Document interventions accurately in the service file and follow warranty and traceability protocols.
- Communicate technical findings and repair timelines to after‑sales advisors and, when required, directly to clients in a professional manner.
- Maintain workshop tools and equipment (timing machine, ultrasonic cleaner, demagnetiser, microscopes) in accordance with safety and calibration schedules.
- Escalate complex technical issues to senior technicians and participate in continuous improvement and training initiatives.
Qualifications
- Federal VET diploma in watchmaking (CFC) or equivalent; WOSTEP certification preferred.
- Demonstrable manual dexterity, excellent visual acuity and steady hand for micro‑mechanical operations.
- Solid understanding of horological theory, movement construction and technical drawings.
- Familiarity with workshop safety, clean‑room best practices and quality assurance procedures.
- Strong organisational skills and meticulous attention to detail.
Skills
Experience
Several years (typically 3+ years) of hands‑on experience in watch servicing and repair within an after‑sales or atelier environment, preferably for a luxury watch brand.
Education
Federal VET diploma in watchmaking (CFC) or equivalent; WOSTEP certification advantageous.
Culture
The workplace emphasizes artisanal precision, rigorous quality control and respect for horological heritage. The atelier fosters mentorship and technical development within a disciplined, client‑oriented service organisation.