Retail Operations Specialist

Overview

A premium luxury fashion house within the global luxury goods sector, operating a network of flagship stores and boutiques. The employer emphasizes impeccable client service, curated brand experiences and close collaboration between commercial, merchandising and store teams. As part of a larger luxury group, the organisation combines heritage craftsmanship with contemporary retail excellence.

Role & Responsibilities

• Manage day-to-day store operations across assigned locations, ensuring compliance with brand standards, store SOPs and visual merchandising guidelines.
• Oversee inventory management processes including stock transfers, replenishment, cycle counts and shrinkage control to optimise availability and minimise loss.
• Produce and analyse regular retail performance reports and KPIs (sales, conversion, AUR, sell-through) to inform commercial decisions and stock allocation.
• Coordinate logistics and distribution activities with warehousing and third‑party carriers to guarantee timely deliveries and accurate stock records.
• Act as the primary liaison between retail stores and commercial/merchandising teams to implement product launches, promotions and seasonal rollouts.
• Support store teams with POS operations, cash handling procedures, compliance audits and loss-prevention initiatives.
• Deliver training and coaching to store staff on operational processes, reporting tools and best practices to elevate executional consistency.

Qualifications

• Bachelor’s degree in business, retail management, supply chain or a related discipline, or equivalent professional experience.
• 2+ years of progressive experience in retail operations, preferably within luxury goods, fashion retail or premium lifestyle brands.
• Proven ability to translate sales and inventory data into operational action plans and to drive measurable store performance improvements.
• Strong organisational aptitude with experience managing multi-site operational priorities and competing deadlines.
• Excellent interpersonal and stakeholder-management skills, with experience coordinating cross-functional teams.
• High level of integrity and familiarity with retail compliance, cash security and loss‑prevention procedures.

Skills

Experience

Minimum two years of operational experience in a retail environment, ideally within luxury or premium fashion. Demonstrated track record of managing inventory processes, supporting multi-store operations and improving store-level KPIs through actionable reporting.

Education

Bachelor’s degree in business, retail management, supply chain, or equivalent professional experience.

Culture

The organisation values exacting standards, refined client service and meticulous execution. Teams operate in a fast-paced, detail-oriented environment where cross-functional collaboration, professional development and adherence to brand heritage are central to daily work.