Client Engagement Assistant (Intern)

Overview

Alaïa is a Paris-based luxury fashion house renowned for sculptural tailoring, immaculate craftsmanship and close client relationships. The brand operates couture ateliers and a network of boutiques worldwide, offering a refined, design-led working environment typical of an independent high-fashion maison.

Role & Responsibilities

• Support day-to-day clienteling activities across boutiques and the central client services team, including appointment scheduling and follow-up communications.
• Maintain and update the CRM with accurate client profiles, purchase histories and notes; assist with data hygiene and segmentation for campaigns.
• Prepare VIP client dossiers and briefings for sales teams and designers; coordinate bespoke order tracking and delivery logistics.
• Assist in the design and execution of client events, private viewings and trunk shows, including guest lists, invitations and on-site support.
• Draft and send personalised client communications (email and phone), manage requests for styling, personalisation and alterations.
• Liaise with retail teams, e‑commerce and ateliers to ensure a seamless client experience and timely resolution of client inquiries.
• Support basic analysis of client activity and campaign performance to inform outreach priorities and retention initiatives.

Qualifications

• Currently enrolled in a Bachelor's or Master's programme in luxury management, marketing, communications or a related field.
• Strong attention to detail, discretion and a client-first mindset suited to high-net-worth clientele.
• Excellent written and verbal communication skills; professional telephone manner and experience handling confidential information.
• Ability to manage multiple priorities, coordinate across teams and work flexibly to support events and peak retail periods.

Skills

Experience

Internship-level role; previous retail, client services or luxury brand internships are strongly preferred. Experience supporting events or VIP clientele is an advantage.

Education

Enrolment in a relevant higher-education programme (Bachelor's or Master's) in luxury management, marketing, communications, business or a closely related discipline.

Culture

Alaïa cultivates a craft-focused, boutique atmosphere where precision and artistic integrity are paramount. Teams are typically small and collaborative, with an emphasis on discretion, personal service and the preservation of artisanal savoir-faire.