Counter Manager
Acqua di Parma in Bern seeks a Counter Manager (80–100%) at Globus Bern—permanent full-time role leading sales, client service and counter operations.
Overview
Acqua di Parma is a heritage Italian house renowned for artisanal fragrances, home scents and luxury leather and travel accessories. The marque is part of the LVMH group and is recognized for its emphasis on craftsmanship, timeless aesthetic and refined Italian style, offering employees exposure to luxury retail standards and group-wide development programmes.
Role & Responsibilities
- Deliver exceptional, personalised consultations to local and international clientele to maximise conversion and client satisfaction.
- Sell the full Acqua di Parma assortment (fragrances, home fragrances, shaving, leather and travel collections) and achieve sales targets.
- Lead the counter’s commercial development: analyse and manage KPIs, implement sales initiatives and drive revenue growth.
- Manage stock levels and perform inventory activities to ensure optimal product availability.
- Execute client retention activities and maintain CRM database integrity for follow-up and loyalty-building.
- Ensure visual merchandising and in-store presentation comply with Acqua di Parma brand standards.
- Operate the point-of-sale system and assist with daily cash handling and periodic inventory counts.
- Contribute to brand building at the Globus Bern counter and collaborate closely with the wider retail team.
Qualifications
- Proven professional experience in perfumery or luxury beauty retail sales.
- Deep knowledge of fragrances and the luxury beauty market.
- Excellent verbal communication skills in German; additional languages are an advantage.
- Demonstrated ability to analyse sales KPIs and translate insight into commercial action.
- Customer-focused, reliable, and able to work independently while supporting team objectives.
Skills
Experience
Minimum 3 years of experience in perfumery or luxury beauty retail sales with demonstrated commercial results.
Education
Vocational diploma or equivalent in retail, sales, cosmetology or a related field, or equivalent professional experience.
Benefits
Access to training, further education and development programmes within the LVMH group.
Culture
The role sits within a brand that champions Italian craftsmanship, refined aesthetics and a customer-centric luxury ethos. As part of the LVMH group, employees operate in a high-standard, collaborative retail environment with clear focus on professional development and brand stewardship.