Transport and Customs Assistant Intern
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Join 24S.com in Paris as a Transport and Customs Assistant Intern. Ideal for students interested in logistics and supply chain, offering a dynamic work environment and growth opportunities.
Overview
24S.com, a distinguished entity within the luxury fashion distribution sector, is part of the esteemed LVMH group. Renowned for its commitment to excellence and innovation, 24S.com offers a dynamic work environment where talent is nurtured and opportunities for growth are abundant. The brand is dedicated to delivering unparalleled service and quality, making it a coveted employer in the luxury retail industry.
Role & Responsibilities
- Monitor and coordinate national and international shipments from pickup to delivery using dedicated tracking tools.
- Identify and resolve transport incidents such as delays, losses, and damages in collaboration with carriers and clients.
- Organize Return to Origin (RTO) transports and supplier returns.
- Assist the customer service team in managing transport-related disputes.
- Provide necessary information and documents to customer service for claims processing.
- Facilitate communication between customer service and carriers to negotiate solutions.
- Participate in meetings with customer service to discuss ongoing disputes and propose resolutions.
- Verify carrier invoices and prepare payment requests.
- Develop performance tracking reports for carriers.
- Analyze transport data to identify trends, anomalies, and improvement opportunities.
- Ensure shipment compliance with current regulations (safety, environment) and implement corrective actions.
- Actively participate in transport process improvement projects.
- Conduct competitive intelligence on transport practices.
- Identify and propose improvements to optimize transport processes and reduce costs.
- Research and propose AI-based solutions to enhance service performance.
Qualifications
- Currently pursuing a Bachelor's or Master's degree (Bac +4/5) in Business School, University, or equivalent.
- Interest in Transport, Logistics, and Supply Chain fields.
Skills
Experience
No prior experience required; suitable for students seeking an internship during a gap year or at the end of their studies.
Education
Bachelor's or Master's degree in progress (Bac +4/5).
Benefits
The position offers an office located in the heart of Paris, unlimited access to coffee, beverages, and fruits, privileged access to staff sales, and a 30% discount on selected partner brands.
Culture
24S.com fosters an inclusive and diverse workplace culture, recognizing and recruiting talent from all backgrounds. The company is committed to providing a supportive environment that encourages professional development and personal growth.